Returns & Exchanges
Last updated: October 9, 2026
Before launch: Draft template, not legal advice. Complete every item marked “LAUNCH REQUIRED” and verify this draft reflects actual business practices and applicable law before launch.
Return window
Return window: 30 days from delivery. Confirm item condition, packaging requirements and lawful exceptions before launch. Define item condition, packaging requirements and lawful exceptions before launch.
Start a return
- Email connect@virexaandhartwell.com with order number and reason.
- Wait for authorization and the correct return address.
- Package the item securely using the approved method.
Refunds and exchanges
Specify return shipping responsibility, whether original shipping is refundable, exchange process and expected refund timing.
Damaged or incorrect items
Report within [LAUNCH REQUIRED: CONFIRM DAMAGE/INCORRECT-ITEM REPORTING WINDOW] to connect@virexaandhartwell.com with order details and photos where appropriate.